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Privacy Policy

East Beach Tourist Park respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how East Beach Tourist Park (“we”, “us” or “our”) collects, uses, stores and discloses personal information when you visit our website, contact us or make a booking.

1. Personal Information We Collect

We may collect personal information including:

  • Your name

  • Residential or postal address

  • Email address

  • Telephone number

  • Booking and accommodation details

  • Arrival and departure dates

  • Information about other guests included in your booking

  • Vehicle or caravan details where required

  • Payment and transaction information

  • Special requests or information you choose to provide

  • Communications you have with us

  • Information submitted through website forms

  • Technical information about your use of our website, such as your IP address, browser type and device information

Where possible, payment information may be processed directly by our booking or payment service providers rather than being stored by us.

2. How We Collect Personal Information

We may collect personal information when you:

  • Make or enquire about a booking

  • Contact us by phone, email, website form or in person

  • Stay at East Beach Tourist Park

  • Subscribe to or interact with our marketing communications

  • Provide feedback or a review

  • Use or browse our website

  • Interact with a third-party booking platform or service used by East Beach Tourist Park

We may also receive information from third-party booking providers, payment processors or other service providers where you have used those services to interact with us.

3. How We Use Your Information

We may use your personal information to:

  • Process, manage and confirm accommodation bookings

  • Communicate with you about your booking or stay

  • Process payments and refunds

  • Respond to enquiries and requests

  • Provide guest services

  • Maintain records relating to bookings and transactions

  • Improve our accommodation, facilities, services and website

  • Send relevant news, offers or marketing communications where permitted

  • Prevent fraud or misuse of our services

  • Comply with our legal and regulatory obligations

  • Protect the safety, rights and property of our guests, staff and business

We will only use your personal information for the purpose for which it was collected, for a related purpose you would reasonably expect, or where otherwise permitted or required by law.

4. Disclosure of Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:

  • Online booking system providers

  • Payment processors and financial institutions

  • Website hosting and technology providers

  • Email and communication service providers

  • Professional advisers such as accountants or legal advisers

  • Contractors or service providers assisting us with the operation of the park

  • Government departments, regulators or law enforcement agencies where required by law

We do not sell or rent your personal information to third parties.

Some third-party service providers may store or process information using servers located outside Australia. Where this occurs, their handling of information may also be governed by their own privacy policies and applicable laws.

5. Website Analytics and Cookies

Our website may use cookies and similar technologies to help the website operate correctly and to understand how visitors use the site.

These technologies may collect information including:

  • IP address

  • Browser and device type

  • Pages viewed

  • Time spent on the website

  • Referring website

  • General location information

We may also use third-party services such as website analytics, maps, booking tools or embedded content.

You can adjust your browser settings to block or delete cookies. However, some parts of the website may not function correctly if cookies are disabled.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, maps, social media services or other external services.

These third parties operate independently from East Beach Tourist Park and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of third-party websites and recommend reviewing their privacy policies before providing personal information.

7. Direct Marketing

Where permitted by law, we may use your contact details to send you information about East Beach Tourist Park, special offers or other relevant updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

We may still contact you where necessary in relation to an existing booking, enquiry or transaction.

8. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored electronically or in physical records and may be held using secure third-party systems.

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it.

9. Accessing or Correcting Your Personal Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

We may need to verify your identity before providing access to personal information.

In some circumstances, access may be restricted where permitted or required by law.

10. Privacy Complaints

If you have a question or concern about how we have handled your personal information, please contact us using the details below.

We will review your concern and aim to respond within a reasonable timeframe.

If you are not satisfied with our response and the Australian Privacy Principles apply to the matter, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, technology or legal obligations.

The most current version will be published on our website with the date it was last updated.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

East Beach Tourist Park
40 Gunn Parade
Low Head TAS 7253
Australia

Phone: (03) 6382 1000
Email: info@eastbeachtouristpark.com